Terms of Sale

1. Standard Terms

The terms as laid out herewith are intended for Retail Clients.
For Commercial Buyers, there may be variations or additional terms dependent on the nature of the transaction.

  1. In relation to Commercial Clients, all terms, conditions and content are bound by a Non-circumvention and Non-disclosure Agreement (NCNDA) that has been or has to be entered into by the parties, unless otherwise agreed for specific cases.
  2. Orders
    1. Retail clients will be deemed to have submitted an order when completing the checkout process in the store.
    2. Commercial Customers are obliged to provide a Commercial Purchase Order (PO) / Irrevocable Commercial Purchase Order (ICPO) for each transaction.
  3. Currency: The currency for transactions will be as agreed at time of Purchase order and reflected in Invoice / Commercial Invoice.
  4. Bank Charges: The Seller and Buyer will be responsible for paying the bank charges levied by their respective banks for the transaction.
  5. Items and Pricing:
    1. Will be as advertised at time of checkout
    2. For Commercial Orders, as agreed at the time of acceptance of the PO/ICPO and/or agreed within formal terms prior to raising a CI.
  6. Additional packaging charges to facilitate special shipping will be agreed with commercial clients, and are expected to be billed as incurred.
  7. Pricing offered to commercial clients will be strictly confidential and should not be disclosed to other parties without consent; with exception for normal business operations, such as but not limited to accountants, banks, customs, etc.
  8. Goods are dispatched as-is, in new/unused condition.
  9. Acceptance:
    1. Seller’s acceptance of Buyer’s purchase order is expressly made conditional on Buyer’s acceptance of the following terms and conditions of sale.
  10. Delivery:
    1. Delivery will be deemed to be made when delivered to the address stated on the purchase order.
    2. The mode of delivery will be at the discretion of the seller, unless otherwise agreed with the buyer at the time of acceptance of the Buyer’s purchase order.
  11. Warranties:
    1. Seller warrants that the goods supplied under the order conforms to the description on the box and all other warranties, express or implied, are hereby disclaimed. The Seller’s liability is limited to replacement of only defective goods, which shall be returned to the Seller. Failure to give notice of a warranty claim within ten (10) days of delivery shall constitute a waiver by the buyer of all claims in respect of such goods.
  12. Claims:
    1. Claims for shortages or errors should be made within five (5) days of delivery of goods.
  13. Limitation of liability:
    1. Seller’s liability to buyer, whether in contract or in tort, under any warranty, negligence or otherwise, shall not exceed in any case the return of the purchase price paid by the buyer.
  14. Force majeure:
    1. Seller will not be liable in any way for any delivery, non- delivery or defaulted shipment due to “force majeure”, including but not limited to labour disputes, transportation shortage, fires, accidents and other causes beyond the control of the Seller or its suppliers.
  15. Severability:
    1. This Terms of Sale constitutes the entire agreement between the parties and there are no further items or provisions either implied or otherwise.
  16. If any clause of this agreement is held unconscionable by any court of competent jurisdiction or arbitration panel, the clause will be deleted from this agreement and the remainder of the agreement will remain in full force and effect.
  17. Governing Law:
    1. These terms will be governed and construed in all respects in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English Courts.

2. Pricing & Payment Terms

  1. Price:
    1. The price is inclusive of UK value added tax and unless otherwise stated, excludes carriage, as detailed on any order or Commercial Invoice.
  2. Payment:
    Retail orders – On confirmation at Checkout.
    Commercial Orders:
    1. 30% deposit at time of placing order; and
    2. Balance due in full, prior to collection / dispatch of goods.
      For requests bypassing a standard order process, 100% payment is due on receipt of the Commercial Invoice.
    3. Payment should be made:
      1. In the agreed currency; and
      2. To the Seller’s Bank account stated on the Commercial Invoice;
      3. Cleared funds are required prior to release of goods, unless otherwise agreed between the buyer and seller.
  3. The client must ensure and correct any failures in transmission within 24 hours of such occurrence if funds are returned to their account.
  4. Failure to pay in full and on time may result in collection of goods being denied and/or legal action instituted for the recovery of the sum due and any consequential costs..

3. Additional Terms

  1. Buyers wishing to deal with the OEM supplier of Danehill shall provide necessary details to Danehill in advance for lodgment with the supplier in order to initiate direct dealings between the OEM supplier and the prospective buyer.   
  2. Any client may request evidence of the certifications of our products by contacting us. The rationale for such requests will be considered and relevant evidence provided to meet the purposes of such requests, with limitations on reuse and retention of such information being executed and contractually binding.
  3. Nothing in the above terms is intended to counter the legislative requirements for consumer protections laid out in statute and should be considered together with our Refunds and Returns policies.

Please do note hesitate to contact us via email if you have any questions, queries or would like more information.